The service is situated in a residential area of Coatbridge and is within close proximity to local amenities and transport links. The home is purpose-built over two levels with a passenger lift providing access to the first floor. The home consists of four units, two located on each floor which all provide communal lounges and dining facilities.

All bedrooms have en-suite facilities and people are encouraged to bring in their own furnishings to personalise their rooms. Each floor has a communal bathroom that provides residents with an alternative to their en-suite shower. There are secure gardens to the rear of the building with seating areas for residents and visitors to use.

The service describes "dignity, respect, right of choice and transparency" as the cornerstones on which it operates. Their website states that they offer "personalised care services and are committed to the highest standards of professionalism adhering to regulatory requirements and ethical excellence." Two inspectors visited the service for one day on 18 January 2022. We provided feedback to the service the same day.

The purpose of this visit was to look at the progress of the two requirements and five areas for improvement made at the inspection on 18 November 2021. This report should be read in conjunction with the inspection report dated 18 November 2021.